Privacy pOLICY

Effective Date: 5/4/25

Welcome to Balfour & Co (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you use our website or services.

1. Information We Collect

We may collect and process the following types of personal data:

Identity & Contact Information: Name, email address, phone number, postal address.
Technical Data: IP address, browser type, device information, and how you interact with our website.
Communication Data: Any information you provide when you contact us (e.g., via email or contact form).
Cookies & Tracking Technologies: Data collected via cookies to improve site performance and user experience.

2. How We Use Your Information

We may use your information to:

Respond to your enquiries and provide customer support
Deliver our services to you
Improve and personalise your website experience
Maintain internal records for business purposes
Comply with any legal obligations

We do not sell your personal data to third parties.

3. Legal Basis for Processing

We only process your data where we have a legal basis to do so. This may include:

Your consent (e.g., submitting a contact form)
The need to fulfil a contract with you
Legal obligations
Our legitimate interests, such as improving our services and website

4. How We Store & Protect Your Information

We store your data securely and take appropriate measures to prevent unauthorised access, disclosure, or misuse. Access is restricted to authorised personnel only.

5. Your Data Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to or restrict our processing
Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at: [Insert contact email]

6. Cookies

We use cookies to understand how visitors use our website and to enhance your experience. You can manage or disable cookies through your browser settings.

7. Third-Party Services

We may use trusted third-party services (e.g., website hosting, analytics) to help operate our website. These providers are required to keep your data secure and comply with data protection laws.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We recommend reviewing it periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: enquiries@balfourandco.com